Distance Sales Contract

SELLER

Ticaret unvanı

Musa Yavuz

Marka

308FIRUZ

Adres

Süleyman Demirel Üniversitesi Göller Bölgesi Teknokenti, Çünür Mah. 102. Cd. No: 252, Merkez / Isparta 32100

Vergi dairesi / no

Davraz Vergi Dairesi / 49630180270

Gıda işletme kayıt no

TR-32-K012143

Telefon / WhatsApp

+90 535 810 43 38

E-posta

info.308firuz@gmail.com

İnternet sitesi

https://308firuz.com

BUYER

The person who declares their name, surname, address and contact details on the order form. The buyer is responsible for the accuracy of the information they provide.

This contract governs the rights and obligations of the parties concerning the sale and delivery of the products ordered electronically by the buyer through the seller's website https://308firuz.com, in accordance with Turkish Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

The name, package size, quantity, sale price and total amount of the products are stated on the order form and in the order message sent to the buyer. Prices are in Turkish Lira and include VAT.

The seller reserves the right to change prices and campaigns; however, the price at the moment the order is confirmed is the one that applies to the buyer.

When the buyer completes and submits the order form, the order is recorded and forwarded to the seller over WhatsApp. No online payment is taken on this site. The payment method and timing are agreed between the parties during the WhatsApp conversation.

The contract is deemed concluded once the seller confirms the order and payment is completed.

• The product is delivered by courier to the address the buyer provided on the order form.
• The delivery time and shipping cost are stated upon order confirmation.
• The statutory maximum delivery period is 30 days.
• On delivery the buyer is obliged to inspect the product; a damaged package must not be accepted and a report must be recorded with the courier company.
• Any additional costs arising from failed delivery due to an incorrect address are borne by the buyer.

The buyer may withdraw from the contract within 14 (fourteen) days of the delivery date, without giving any reason and without paying any penalty.

The withdrawal notice is sent within that period to the seller's e-mail address or WhatsApp line. The product is sent back to the seller within 10 days of the withdrawal notice; the refund is made within 14 days of the notice being received.

Cases where the right of withdrawal cannot be exercised: Under art. 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for products whose packaging, tape, seal or wrapping has been opened after delivery and whose return is not suitable for health or hygiene reasons. Most of the oils offered for sale fall within this scope.

For details, see Pre-Contractual Information Form.

If the delivered product is defective, the buyer may choose one of the following: a refund, replacement with a non-defective equivalent, a price reduction in proportion to the defect, or free repair. Shipping costs in such cases are borne by the seller.

Personal data shared by the buyer is processed under Turkish Law No. 6698 within the framework of the Personal Data Protection Notice.

In circumstances beyond the parties' control — such as natural disaster, war, epidemic, strike or infrastructure failure — contractual obligations are suspended. If the situation lasts longer than 30 days, either party may terminate the contract; in that case any amount collected is refunded to the buyer.

For disputes arising from this contract, the Consumer Arbitration Committees and Consumer Courts at the place of residence of the buyer or the seller have jurisdiction, within the monetary limits announced by the Turkish Ministry of Trade.

By ticking the confirmation box on the order form, the buyer declares that they have read, understood and accepted all the terms of this contract. The contract enters into force at the moment the order reaches the seller.